Coronavirus (COVID-19)

Get the latest advice about coronavirus from nhs.uk

Please also see General COVID-19 information and Vaccination news

eConsult will let you request treatment, sick notes, GP letters and recent test results from your doctors.

Fill out a quick online form and get what you need by the end of the next working day or sooner.

Submit a new request

Welcome to Sea Mills Surgery

STOP PRESS

Bank Holiday Weekend: Sat 30th April – Monday 2nd May 2022 - The surgery is closed.

When you think you need A&E, go to 111 online first or dial 111. 

We’ll help you right away and, if needed, a healthcare professional will call you.

You can access NHS 111 online by visiting the website 111.nhs.uk

People with life-threatening illnesses or injuries should continue to dial 999.

NHS 111 online makes it easier for patients to get the right advice or treatment.

NHS 111 online can make sure you access the most appropriate service for your health concern.

If needed, NHS 111 online can direct you to an urgent treatment centre/walk in centre, emergency dental service, GP, pharmacy or another more appropriate local service.

 

Sea Mills Surgery is operating at reduced capacity

Sea Mills Surgery is operating at reduced capacity due to staff shortages caused by Covid-19 virus.

We would like to reassure patients that we remain open and anyone with an urgent medical need should continue to contact us.

As a result of current pressure on our services, it may take longer to answer the phone and you may be asked to wait longer than usual for a routine appointment. Please do not attend the practice unless attending for an appointment. We kindly ask visitors to wear a mask.

Our team are working exceptionally hard to cover the phone lines and the high call volume. Please continue to be respectful.

Thank you for your understanding.

 

Your local NHS needs you

Our local health and social care system remains at its highest state of alert, with significant pressure on all services, including GP surgeries

We extend with gratitude a big THANK YOU to the community and patients from the partners and staff at Sea Mills for your patience, support, understanding and kindness during 2021 and into 2022.

 

COVID vaccinations

Spring boosters

The practice will be offering spring boosters from the third week in April subject to supply of vaccine. 

A spring booster of the coronavirus (COVID-19) vaccine is being offered to:

people aged 75 years old and over

people aged 12 and over who have a weakened immune system (find out more about who has a weakened immune system)

You should wait 6 months after your previous dose to get maximum protection from a spring booster.

You will probably get a letter from the NHS telling you to get a spring booster. If you have a letter bring it with you to the walk-in vaccination site. If you think you are eligible but do not have a letter someone at the site with clinical training will talk to you to help make sure it's the right time for you to get your spring booster.

You can find a walk in centre or book an appointment 

Important

If you have a severely weakened immune system you will still need to get a 3rd dose before you get a booster (see Additional primary doses for people with a severely weakened immune system)

You can get a booster dose from a walk-in site if it's been 3 months (91 days) since your 2nd dose and you're either:

aged 16 years old or over

aged 12 to 15 years old and in a high-risk group (see Doses for children and young people at high risk)

Find a walk-in coronavirus (COVID-19) vaccination site 

Find a walk-in coronavirus (COVID-19) vaccination site - NHS (www.nhs.uk)

If you live in England, you can use this service to find a walk-in coronavirus (COVID-19) vaccination site. You can get a dose of the COVID-19 vaccine from a walk-in site without an appointment. You do not need to be registered with a GP.

You can get these at walk-in sites:

1st and 2nd doses if you're aged 12 years old and over

booster doses and spring boosters

additional doses for people with a severely weakened immune system aged 12 years old and over

1st and 2nd doses for at-risk children aged 5 to 11

or dial 119 and speak with an operator 

IS YOUR BIRTHDAY COMING UP? DO YOU HAVE A LONG TERM HEALTH CONDITION? It's time to book in with the team for your annual health check. Please call to make an appointment. 

Looking after your wellbeing - Keeping in touch

About 15 million people in England have a long-term health condition. Long-term conditions or chronic diseases are conditions which are managed with drugs and other treatment, for example: diabetes, chronic obstructive pulmonary disease (COPD), arthritis, cancer, cardiovascular disease and hypertension (blood pressure)

Send a review to your doctor via e.consult  Reviews - Sea Mills Surgery (webgp.com) A clinical member of the team will review the information you send us, and get in touch if you need to be brought into the practice. Reviews are available for Asthma, HRT, Contraception, Blood Pressure, Depression or Anxiety, Diabetes, Thyroid, COPD and Medication.  If you have any concerns please do not hesitate to book a GP appointment either face to face or over the phone.

 

Why are GPs needing to work differently?

Why are GPs needing to work differently?

Please see this poster from the BMA for details

We would also like to take this opportunity to remind you of the wider resources available locally to support you, including the emotional support line for those experiencing anxiety or distress. You can find more at the BNSSG Healthier Together website.

 

Phoning for routine test results

Please phone after 2pm for routine test results, after this time the phone lines tend to be slightly quieter. We are reviewing our telephone system. Please be patient with us whilst we look to improve our system.

 

Zero Tolerance

Nationally practices have seen a significant increase in offensive, abusive or threatening behaviour - this will not be tolerated towards visitors and employees. Any behaviour of this sort will be acted upon in the appropriate manner and this may include contacting the police. We appreciate your support and understanding at this time whilst our Reception Team navigate your call and, clinicians triage the high demand for on the day appointments.

 

Community Pharmacy Service

Sea Mills are pleased to be working with local pharmacist to offer patients same day appointments for conditions including UTI's (females age 16-64 years) Impetigo -Adults and children age 2 or over, eye infections and children's skin conditions including Eczema and dermatitis. Please ask at reception for details. 

 

eConsult - Monday to Friday

What is eConsult?

eConsult enables NHS based GP practices to offer online consultations to their patients. This allows patients to submit their symptoms or requests to their own GP electronically and offers around the clock NHS self-help information, signposting to services, and a symptom checker.

eConsult is the most widely used digital triage tool in NHS primary care, built by NHS GPs for NHS patients, designed to enhance patient access, improve practice efficiencies and signpost patients to the right place at the right time for their care. Live in 3,330 NHS practices, eConsult gives millions of patients access to their own GP online.

For general enquiries, online options are available including eConsult for non urgent clinical and administrative support.

To use eConsult, head to the blue banner above "Consult with your Doctor online" click on the link request general advice and follow the prompt.

To ensure fair access to GPs for all of our patients we provide a mixture of appointment types and booking methods. These include:

  • Online via Patient Access or the NHS App
  • By telephone - please call  01179 681182
  • By completing an eConsult request as described below

We do our best to provide a good selection of each type of consultation but at times of high demand you may find that all available clinics have been filled and be asked to try again at a later date. 

What happens when you complete an eConsult?

You will receive an automatic message within 48 hours 

You will then receive a text message or email from us informing you of the day on which you will be contacted (up to 3 weeks ahead). Please provide a mobile number if at all possible and make sure that you are able to answer the phone on that day.

Although there is an option to select a preferred GP, unfortunately due to the way eConsults are allocated we cannot guarantee that you will be contacted by your requested clinician. 

e-Consults are not suitable for:

Urgent problems (Call our reception team on 0117 968 1182  or 111 if the surgery is closed - for advice relating to Covid-19 symptoms or vaccination dial 119)

Complex problems which require a full consultation with a GP

Problems where you need to speak to a particular GP or you are following up a previous consultation

eConsults are suitable for consultations such as:

  • Medication queries
  • Sick note requests
  • Self help advice
  • Rashes/skin lesions
  • Pain relief advice

eConsults should not be used for requesting medications which are on your repeat prescriptions, which should continue to be requested in the normal way (online via Patient Access or the NHS App, email bnssg.scripts.seamills@nhs.net or via your designated pharmacy).

If your problem has resolved prior to your eConsult appointment date or you decide to phone for an appointment instead, please contact reception to let us know so that we can offer this eConsult appointment to someone else.

 

Green Impact for Health

We've pledged our commitment to Green Impact for Health - Taking steps to support a positive impact on the environment. Please visit our News page to see what this means.

 

In the news - Information relating to Patient Data

The planned mass extraction of patient data from GP records will be delayed from July to September, the Government has announced. The deadline of 23rd June 2021 to 'opt out' will be extended.

 

How the NHS uses your Patient Data

 

Patients can make or change a choice relating to their personal Data by phoning the NHS Digital Contact Centre.

The phone number is 0300 303 5678 - Monday to Friday, 9am to 5pm (excluding bank holidays).

A member of staff can help you use the online service make or change a choice on your behalf print and post a form to you.

Email: enquiries@nhsdigital.nhs.uk

 

NHS Digital will collect:

YES: data about diagnoses, symptoms, observations, test results, medications, allergies, immunisations, referrals, recalls and appointments, including information about physical, mental and sexual health.

YES: data on sex, ethnicity and sexual orientation

YES: data about staff that have treated patients

NO: name and address (except for postcode, protected in a unique coded form

NO: written notes (free text), such as the details of conversations with doctors and nurses

NO: images, letters and documents

NO: coded data that is not needed due to its age - for example medication, referral and appointment data that is over 10 years old

NO: coded data that GPs are not permitted to share by law - for example certain codes about IVF treatment and certain information about gender re-assignment

Further information and to register for National Data Opt Out

 

We can now contact you by text message

Let us tell you about...

Regular checkups
Medication reviews
Vaccination reminders
...and your appointment

Sign Up Here

Reminder for Asthma or Diabetes patients

As your Annual Review is due during your month of birth, please make sure that you book your annual review at the beginning of your month of birth with reception.

 

Our lifestyles can be more unhealthy than we think. Start the fight back to a healthier you. Take the One You quiz and see how you score.

One You is here to help you get back to a healthier you. Take our quiz to see how you score.

START QUIZ

 

Your local recovery app

For new or recurrent muscle or joint problems

getUBetter app

See the GetUBetter Recovery App page for details

 

Covid Vaccination

Please support us by not calling about Covid-19 vaccinations

Don't worry if you haven't heard from us yet, we will be in touch directly to arrange your vaccination appointment when the time is right.

Thank you.

 

About the Sea Mills Surgery Team

The Primary Heath Care Team is led by a partnership of three Doctors and the Practice Manager. The Partners have a special interest in providing continuity of care for family planning, minor surgery, gynaecology and children's medicine. We also provide private services such as HGV medical examinations, the completion of health insurance forms, NHS travel vaccinations and claims.

 

Booking an appointment with a GP or Nurse at Sea Mills Surgery

We continue to offer telephone consultations as standard at Sea Mills Surgery.  We regularly review our appointment system and value your feedback. The surgery team thank *all* patients for their support and understanding during the pandemic.

The Surgery team remain focused on keeping footfall at the practice to a minmum for safeguarding patients and colleagues from risk of potential infection. The practice building is undergoing a series of updates designed to minimise risk.  

To book appointment with your GP or the Practice Nurse please follow the following instructions.

  • Please book your appointment the 'usual' way through our reception team or using Patient Access.
  • Please arrive at your appointment time. This will ensure you are not queuing with other patients and reduces footfall in the building. Arriving earlier for your appointment will not mean you will be seen earlier.
  • Hand santitiser is available inside the surgery
  • When you arrive for your appointment please ring the buzzer stating your name and who you are seeing and you will be collected from the front at your appointment time. We are aware the intercom system is not ideal - We are cleaning the buzzer frequently throughout the day until an alternative solution can be installed.
  • Please ensure you have a face covering (either a mask or scarf) and is on before you enter the building.
  • Please follow the signs or ask for assistance upon arrival at the practice. We are happy to help.

 

Would you like to join our Patient Participation Group?

We are looking for volunteers across all age groups and backgrounds to join the Sea Mills Surgery Patient Participation Group! With many changes happening in General Practice we feel it is important to hear your views and assist us in implenting these changes where possible.

If this is something you would like to be involved in or would like more information please see our Patient Participation Group page.

 

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Practice News

 

Social Prescribing Link worker offering guidance for Sea Mills Patients

We are proud to announce our new Social Prescribing service at Sea Mills Surgery. Find out more and learn how this can help you or someone you know.

Green Impact for Health

We've pledged our commitment to Green Impact for Health - Taking steps to support a positive impact on the environment - Visit our News page to see more. 

 

Improving Access

The practice team review patient access and the appointment system frequently.

As part of the Affinity Primary Care Network Sea Mills are working together with five practices in the area to offer a range of additional appointment times include mornings between 07.00 - 08.00am, evenings between 18.30 and 20.00pm and Saturday morning appointments. 

To find out more about available appointments within the Affinity Primary Care network practices, please ask at Reception.

View our News page

 

Do you know someone who would appreciate friendly phone calls?

For anyone over 60 In Somerset or North Somerset who is feeling a bit lonely, a bit isolated or would just like to hear a friendly voice and have a chat, our new service is for you!

Sign up to the Age UK Somerset Friendly phone calls service and you will receive a phone call from one of our friendly team.

Call 01823 345 610 and leave your name and number to register
or send an email to
info@ageuksomerset.org.uk

Support Hub Age UK

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Self Care & Advice

Ongoing conditions. Online advice and community support.

Health Watch Bristol

Introducing ORCHA your health and wellbeing APP Library

Having good mental health helps us relax more, achieve more and enjoy our lives more. We have expert advice and practical tips to help you look after your mental health and wellbeing.

NHS 111

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

The NHS website

Take control of your health and wellbeing. Get medical advice, view information about healthcare services and support for a healthy life, and vaccination records. Download the NHS App today.

Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

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