Coronavirus (COVID-19)

Get the latest advice about coronavirus from nhs.uk

Please also see General COVID-19 information and Vaccination news

eConsult will let you request treatment, sick notes, GP letters and recent test results from your doctors.

Fill out a quick online form and get what you need by the end of the next working day or sooner.

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Welcome to Sea Mills Surgery

Your local NHS needs you

 

Flu Vaccinations

Surgery bookings are now being taken for:

  • Patients with long term health conditions
     
  • Over 65’s

 

Ful kills

 

Book online or call for an appointment

 

Stop Press - August 2021 updates

Important changes to routine and non-urgent blood test appointments

All GP practices are affected by the current national shortage of blood tubes and are taking urgent steps alongside our hospitals to prioritise their use for people with the greatest clinical need. This includes testing for serious conditions such as cancer.  

We are following national guidance which has been issued in response to the shortage. As a result, we need to cancel and delay a number of patient appointments for blood tests deemed routine or non-urgent. If you have a routine blood test appointment the reception team at the surgery will be in touch directly if they need to cancel your appointment, this will be by phone or by text message.

Please be assured that appointments will be rescheduled once the situation has improved, and in line with national guidance.

There are a few things you can do if you are affected by this change: 

Keep checking our website for regular updates – we will be sharing the latest patient information here as soon as we receive it. 

Check your phone for messages from us – we will also be using our patient text service to keep people informed. 

Please don’t call or contact us with questions about routine blood tests – we are experiencing exceptional levels of demand at the moment, and your cooperation will help us to reach those without smartphone or internet access with this critical information.  

Do get in touch online if your condition worsens or changes so that we can prioritise your blood test if necessary following clinical review.

The changes are likely to be in place for at least four weeks. We will keep all our patients regularly updated as the national situation changes. We fully understand the frustration this is likely to cause, and apologise for the inconvenience.  

We would also like to take this opportunity to remind you of the wider resources available locally to support you, including the emotional support line for those experiencing anxiety or distress. You can find more at the BNSSG Healthier Together website.

 

Unprecedented demand on services

Due to the impact of COVID-19  all GP practices, including Sea Mills are experiencing unprecedented demand for appointments.

 

Zero Tolerance

Offensive, abusive or threatening behaviour will not be tolerated towards visitors and employees.

Any behaviour of this sort will be acted upon in the appropriate manner and this may include contacting the police.

We appreciate your support and understanding at this time whilst our Reception Team navigate your call and, clinicians triage the high demand for on the day appointments.

 

Supporting us to help you - Summer 2021

When phoning for an appointment: Please specify if you would like a telephone/video or face to face consultation. 

Please do not attend the surgery *unless* you have an appointment booked and have been asked to come into the surgery. 

We politely request for the wellbeing of yourself and others for facemasks to be worn inside of the surgery. 

Please call after 2pm for test results. 

 

Community Pharmacy Service

Sea Mills are pleased to be working with local pharmacist to offer patients same day appointments for conditions including UTI's (females age 16-64 years) Impetigo -Adults and children age 2 or over, eye infections and children's skin conditions including Eczema and dermatitis. Please ask at reception for details. 

 

eConsult

For general enquiries, online options are available including eConsult for non urgent clinical and administrative support.

To use eConsult, head to the blue banner above "Consult with your Doctor online" click on the link request general advice and follow the prompt. 

To ensure fair access to GPs for all of our patients we provide a mixture of appointment types and booking methods. These include:

  • Online via Patient Access or the NHS App
  • By telephone - please call  01179 681182
  • By completing an eConsult request as described below

We do our best to provide a good selection of each type of consultation but at times of high demand you may find that all available clinics have been filled and be asked to try again at a later date. 

 

What happens when you complete an eConsult?

You will receive an automatic message advising that you will be contacted within 48 hours.

You will then receive a text message or email from us informing you of the day on which you will be contacted (up to 2 weeks ahead). Please provide a mobile number if at all possible and make sure that you are able to answer the phone on that day.

Although there is an option to select a preferred GP, unfortunately due to the way eConsults are allocated we cannot guarantee that you will be contacted by your requested clinician. 

 

eConsults are not suitable for:

Urgent problems (Call our reception team on 0117 968 1182  or 111 if the surgery is closed - for advice relating to Covid-19 symptoms or vaccination dial 119)

Complex problems which require a full consultation with a GP

Problems where you need to speak to a particular GP or you are following up a previous consultation

 

eConsults are suitable for consultations such as:

  • Medication queries
  • Sick note requests
  • Self help advice
  • Rashes/skin lesions
  • Pain relief advice

eConsults should not be used for requesting medications which are on your repeat prescriptions, which should continue to be requested in the normal way (online via Patient Access or the NHS App, email bnssg.scripts.seamills@nhs.net or via your designated pharmacy).

If your problem has resolved prior to your eConsult appointment date or you decide to phone for an appointment instead, please contact reception to let us know so that we can offer this eConsult appointment to someone else.

 

What is eConsult?

eConsult enables NHS based GP practices to offer online consultations to their patients. This allows patients to submit their symptoms or requests to their own GP electronically and offers around the clock NHS self-help information, signposting to services, and a symptom checker.

eConsult is the most widely used digital triage tool in NHS primary care, built by NHS GPs for NHS patients, designed to enhance patient access, improve practice efficiencies and signpost patients to the right place at the right time for their care. Live in 3,330 NHS practices, eConsult gives millions of patients access to their own GP online.

 

Green Impact for Health

We've pledged our commitment to Green Impact for Health - Taking steps to support a positive impact on the environment. Please visit our News page to see what this means.

 

In the news - Information relating to Patient Data

The planned mass extraction of patient data from GP records will be delayed from July to September, the Government has announced. The deadline of 23rd June 2021 to 'opt out' will be extended.

 

How the NHS uses your Patient Data

 

Patients can make or change a choice relating to their personal Data by phoning the NHS Digital Contact Centre.

The phone number is 0300 303 5678 - Monday to Friday, 9am to 5pm (excluding bank holidays).

A member of staff can help you use the online service make or change a choice on your behalf print and post a form to you.

Email: enquiries@nhsdigital.nhs.uk

 

NHS Digital will collect:

YES: data about diagnoses, symptoms, observations, test results, medications, allergies, immunisations, referrals, recalls and appointments, including information about physical, mental and sexual health.

YES: data on sex, ethnicity and sexual orientation

YES: data about staff that have treated patients

NO: name and address (except for postcode, protected in a unique coded form

NO: written notes (free text), such as the details of conversations with doctors and nurses

NO: images, letters and documents

NO: coded data that is not needed due to its age - for example medication, referral and appointment data that is over 10 years old

NO: coded data that GPs are not permitted to share by law - for example certain codes about IVF treatment and certain information about gender re-assignment

Further information and to register for National Data Opt Out

 

Affinity Primary Care Network Covid Vaccination Centre

Wednesday 9th June was our 52nd and last clinic that the Affinity team has put on and run. In total the Greenway local vaccination centre has been responsible for delivering 27,414 vaccinations.  That is fantastic. Approximately 1200 of these were done in the community both in care homes and those patients that are housebound.

The journey started in early November with the first clinics in on the 13rd December and 8 months later we have completed as far as we can in Phase 1. 

The coverage of vaccinated individuals has been tremendous. 

  • 98% Patients in care home
  • 98% Patients over 80
  • 95% Very high-risk patients
  • 80 % Moderate risk patients
  • 90% Patients in cohorts 1-9 have received at least one dose
  • The highest number in one 4 hour clinic was 607 on the 25th May
  • The most vaccine given in an 8-hour day was 1224 which was 21st April, as some were given outside the clinic too

None

Affinity Primary Care Network comprises of Greenway Community Practice, Fallodon Way Medical Practice, Westbury on Trym Primary Care Centre, Sea Mills Surgery, Monks Park Surgery and Helios practice. 

A special thanks to South Mead Development Trust and the Greenway Centre Team, many volunteers, The travelling Kitchen and Office Pantry who kindly provided food and delicious feel good snacks for the duration.

Image of Bristol icon "Morph" being brave receiving their vaccination by Sea Mills Health Care Assistant Lisa Griffiths.

For the latest local information on Covid-19 please visit Health Watch. 

COVID-19 - Healthier Together (bnssghealthiertogether.org.uk)

 

We can now contact you by text message

Let us tell you about...

Regular checkups
Medication reviews
Vaccination reminders
...and your appointment

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Reminder for Asthma or Diabetes patients

As your Annual Review is due during your month of birth, please make sure that you book your annual review at the beginning of your month of birth with reception.

 

Our lifestyles can be more unhealthy than we think. Start the fight back to a healthier you. Take the One You quiz and see how you score.

One You is here to help you get back to a healthier you. Take our quiz to see how you score.

START QUIZ

 

Your local recovery app

For new or recurrent muscle or joint problems

getUBetter app

See the GetUBetter Recovery App page for details

 

Covid Vaccination

Please support us by not calling about Covid-19 vaccinations

Don't worry if you haven't heard from us yet, we will be in touch directly to arrange your vaccination appointment when the time is right.

Thank you.

 

About the Sea Mills Surgery Team

The Primary Heath Care Team is led by a partnership of three Doctors and the Practice Manager. The Partners have a special interest in providing continuity of care for family planning, minor surgery, gynaecology and children's medicine. We also provide private services such as HGV medical examinations, the completion of health insurance forms, NHS travel vaccinations and claims.

 

Booking an appointment with a GP or Nurse at Sea Mills Surgery

We continue to offer telephone consultations as standard at Sea Mills Surgery.  We regularly review our appointment system and value your feedback. The surgery team thank *all* patients for their support and understanding during the pandemic.

The Surgery team remain focused on keeping footfall at the practice to a minmum for safeguarding patients and colleagues from risk of potential infection. The practice building is undergoing a series of updates designed to minimise risk.  

To book appointment with your GP or the Practice Nurse please follow the following instructions.

  • Please book your appointment the 'usual' way through our reception team or using Patient Access.
  • Please arrive at your appointment time. This will ensure you are not queuing with other patients and reduces footfall in the building. Arriving earlier for your appointment will not mean you will be seen earlier.
  • Hand santitiser is available inside the surgery
  • When you arrive for your appointment please ring the buzzer stating your name and who you are seeing and you will be collected from the front at your appointment time. We are aware the intercom system is not ideal - We are cleaning the buzzer frequently throughout the day until an alternative solution can be installed.
  • Please ensure you have a face covering (either a mask or scarf) and is on before you enter the building.
  • Please follow the signs or ask for assistance upon arrival at the practice. We are happy to help.

 

Would you like to join our Patient Participation Group?

We are looking for volunteers across all age groups and backgrounds to join the Sea Mills Surgery Patient Participation Group! With many changes happening in General Practice we feel it is important to hear your views and assist us in implenting these changes where possible.

If this is something you would like to be involved in or would like more information please see our Patient Participation Group page.

 

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Practice News

Social Prescribing Link worker offering guidance for Sea Mills Patients

We are proud to announce our new Social Prescribing service at Sea Mills Surgery. Find out more and learn how this can help you or someone you know.

 

Practice joiners and leavers

The practice is delighted to welcome Jenny Russe as resident Care Coordinator based at Sea Mills three days per week. A pivtal role funded by Affinity Primary Care Network . A Care Coordinator helps to manage a patient's care, for example, the elderly or disabled. They monitor and coordinate patients' treatment plans, connect them with health care providers, and evaluate their progress.

The Practice is delighted to welcome Dr Emma Ginn BMBS (Tuesday's and Thursdays) Emma has joined from Cheddar Medical Practice and brings a wealth of experience as a GP Trainer with specialist interest in ENT.

We have recently said Bon Voyage to Dr Ruth Marsh, Senior Administrator Mr Nick Stone, and Practice Nurse Cilla Weir. We congratulate Dr Marsh and Nick with their career progression and "Happy retirement" for Cilla! You will all be missed!

 

Green Impact for Health

We've pledged our commitment to Green Impact for Health - Taking steps to support a positive impact on the environment - Visit our News page to see more. 

 

Improving Access

The practice team review patient access and the appointment system frequently.

As part of the Affinity Primary Care Network Sea Mills are working together with five practices in the area to offer a range of additional appointment times include mornings between 07.00 - 08.00am, evenings between 18.30 and 20.00pm and Saturday morning appointments. 

To find out more about available appointments within the Affinity Primary Care network practices, please ask at Reception.

View our News page

 

Do you know someone who would appreciate friendly phone calls?

For anyone over 60 In Somerset or North Somerset who is feeling a bit lonely, a bit isolated or would just like to hear a friendly voice and have a chat, our new service is for you!

Sign up to the Age UK Somerset Friendly phone calls service and you will receive a phone call from one of our friendly team.

Call 01823 345 610 and leave your name and number to register
or send an email to
info@ageuksomerset.org.uk

Support Hub Age UK

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Self Care & Advice

Ongoing conditions. Online advice and community support.

Health Watch Bristol

NHS 111

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The NHS website

Take control of your health and wellbeing. Get medical advice, view information about healthcare services and support for a healthy life, and vaccination records. Download the NHS App today.

Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.

Patient UK

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