Welcome to Sea Mills Surgery
Book Your Appointment
Please follow our 4 step appointment guideline process below and choose the right service. An appointment may not be necessary.
This will help us to be more efficient by making an appointment available to you when you need it the most.
Pharmacy & Self-Care
Your pharmacy can advise you on minor illness without the need of an appointment. Please speak to a pharmacist first.
Help and support is available from many National and Local Organisations
Your consultation with an NHS Community Pharmacist
We are piloting a new service for people with a minor illness or who require an urgent supply of their regular medicines, to get help at a community pharmacy instead.
If, during your initial assessment we think you will get the quickest and safest care via a consultation with a pharmacist, we will arrange that for you, so you avoid having a long wait.
Pharmacists are experts in medicines and managing minor illness. A consultation with a pharmacist means that you can be seen today at a pharmacy of your choosing.
Pharmacy & Self-Care
Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.
Sea Mills works closely with local pharmacists for same day community pharmacy referrals, we also have an in house pharmacist who may be able to support your needs.
Advanced Access (Routine Appointments)
I have a non-urgent problem and can wait up to 4 weeks to be seen.
To improve the availability of appointments for patients we operate a system called Advanced Access.
Appointments with the nurses for Disease Management including Diabetes, COPD, Asthma, CKD, and smears can be made up to three months in advance.
GP booking can be made up to 4 weeks in advance - fluctuating demand may influce the volume of pre-bookeable appointments available.
You may make a routine appointment with any of the Doctors in the practice (we would recommend that you see one Doctor consistently, where possible for continuity).
Our phones are busiest between 8.00am and 9.30am so please try to avoid calling at this time unless you need to make an appointment urgently.
How does Advanced Access work?
- If you contact the surgery before 10am you will be offered an appointment that day.
- Your Appointment will be with a Doctor or a Nurse, or you may be offered a telephone consultation.
- If no appointments are available, urgent problems are referred to the Duty Doctor.
- If you wish to see a particular Doctor, all their appointments for that day may have already been taken. The Receptionist will advise you on the next available appointment with that Doctor or with another health professional.
- A number of appointments are available up to 2 weeks in advance.
Ways to book:
- Book online with Patient Access
- Telephone: 0117 968 1182
Urgent but not life-threatening
Daily there is an allocated duty GP available to support urgent same day medical need
Please telephone 0117 968 1182 for a same day appointment.
Life Threatening - Go to A&E
When you think you need A&E, go to 111 online first or dial 111.
The call handlers will help you right away and, if needed, a healthcare professional will call you.
You can access NHS 111 online by visiting the website 111.nhs.uk
People with life-threatening illnesses or injuries should continue to dial 999.
NHS 111 online makes it easier for patients to get the right advice or treatment and can make sure you access the most appropriate service for your health concern.
If needed, NHS 111 online can direct you to an urgent treatment centre/walk in centre, emergency dental service, GP, pharmacy or another more appropriate local service.
In an EMERGENCY call 999.
Emergencies are situations that cannot be managed at home and may be life threatening
All Appointments are 10 minutes long (please ensure one patient and one problem per appointment). If you need any longer you may book a double appointment but please make sure you tell the receptionist when booking.
We do try our best to run to time but due to the nature of our work this is sometimes difficult to achieve. Unfortunately, many appointments are wasted because patients do not ring to cancel or call too late for their appointments to be offered to someone else.
How does Automatic Check-in work?
When you arrive at the surgery you can 'check-in' using the automated screen located to the left of the Reception Desk.
Simply identify yourself with your date of birth and gender and you will be noted as 'Arrived' on the system. There is no need to go to Reception.
Phoning for routine test results
Please phone after 2pm for routine test results, after this time the phone lines tend to be slightly quieter. We are reviewing our telephone system. Please be patient with us whilst we look to improve our system.
Why are GPs needing to work differently?
Please see British Medical Association - Support Your Surgery for more details.
We would also like to take this opportunity to remind you of the wider resources available locally to support you, including the emotional support line for those experiencing anxiety or distress. You can find more at the BNSSG Healthier Together website.
The practice team review patient access and the appointment system frequently.
As part of the Affinity Primary Care Network Sea Mills are working together with five practices in the area to offer a range of additional appointment times include mornings between 07.00 - 08.00am, evenings between 18.30 and 20.00pm and Saturday appointments.
To find out more about available appointments within the Affinity Primary Care network practices, please ask at Reception.
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