Monday to Friday

eConsult - Online Consultation

What is eConsult?

eConsult enables NHS based GP practices to offer online consultations to their patients. This allows patients to submit their symptoms or requests to their own GP electronically, and offers around the clock NHS self-help information, signposting to services, and a symptom checker.

eConsult is the most widely used digital triage tool in NHS primary care, built by NHS GPs for NHS patients, designed to enhance patient access, improve practice efficiencies and signpost patients to the right place at the right time for their care.

For general enquiries, online options are available including eConsult for non urgent clinical and administrative support.


Image of eConsult on mobile phone

To ensure fair access to GPs for all of our patients we provide a mixture of appointment types and booking methods. These include:

  • Online via Patient Access or the NHS App
  • By telephone - please call 01179 681182
  • By completing an eConsult request

We do our best to provide a good selection of each type of consultation but at times of high demand you may find that all available clinics have been filled and be asked to try again at a later date. 

What happens when you complete an eConsult?

You will receive an automatic message within 48 hours.

You will then receive a text message or email from us informing you of the day on which you will be contacted (up to 3 weeks ahead). Please provide a mobile number if at all possible and make sure that you are able to answer the phone on that day.

Although there is an option to select a preferred GP, unfortunately due to the way eConsults are allocated we cannot guarantee that you will be contacted by your requested clinician. 

e-Consults are not suitable for:

  • Urgent problems (Call our reception team on 0117 968 1182  or 111 if the surgery is closed - for advice relating to Covid-19 symptoms or vaccination dial 119)
  • Complex problems which require a full consultation with a GP
  • Problems where you need to speak to a particular GP or you are following up a previous consultation

eConsults should not be used for requesting medications which are on your repeat prescriptions, which should continue to be requested in the normal way (online via Patient Access or the NHS App, online form or via your designated pharmacy).

If your problem has resolved prior to your eConsult appointment date or you decide to phone for an appointment instead, please contact reception to let us know so that we can offer this eConsult appointment to someone else.

eConsults are suitable for consultations such as:

  • Medication queries
  • Sick note requests
  • Self help advice
  • Rashes/skin lesions
  • Pain relief advice